Below is the type of response I keep getting for my enquriy.
weare not asking to research our account for the charge. What we asking is:
- For free Trial account, any point in time any activity needs to be performed there should be clear message to user that this will incur in additional charge
-As Mr Jeff Bezos try to bring in new customers with the promotion of free AWS for a year, most of these customers will belong to a group which will migrate from other hosting, and it will take time for customers like myself to fully grasp what is what in AWS and avoid unnecessary charges, as you could see our RDS was not used. Therefore before any button is clicked which would result in additional charges, Amazon needs to get confirmation or show message.
What if our account is hacked and someone instantiates 1000 instances or whatever? Isn't there a cap or limit that can be set for account?
-We need to know who do we need to talk with in your chain of management/command to discuss these issues not only to get these charges cancelled but to make AWS as wonderful place to transact and do business as Amazon.com is.
FYI...all communication will be blogged to help prevent other naive customers from falling into trap of paying large amounts for something they just came to try AWS, they did not intend to use within AWS and were not given any message/confirmation of addtional charges. So please reply with the best of your knowledge and consultation with mangaement.
Hello,
I've researched your account and confirmed that the charges incurred on your account are correct. Although your account is eligible for the AWS Free Usage Tier, your usage charges were based on activity that was outside the specifications of the offer.
It appears that the reason you recieved such a high bill in December is that you initiated a small instance, and only micro instances are covered in the free tier. To avoid this in the future I would definitely recommend going over all of the services you are currently receiving and double checking that you are within the criteria for the free tier.
For future reference here are some common reasons a Free Tier customer incurs a charge:
• Customer has created a m1.small EC2 instance and only t1.micro qualifies for the offer
• Customer has not created an EC2 instance using Amazon Linux (e.g., they used the SUSE Linux)
• Customers has gone over their free tier pricing break points and did not realize that this is possible. They thought it was all free
• Customer used services that are not part of the Free Tier Offer. For example RDS has no free tier pricing available
• Customer thought they were free tier because they have never used EC2 or S3, but the AWS account was created on or before October 20, 2010
We recommend customers monitor their usage periodically to avoid unnecessary charges. By logging into your Account Activity page, you can see current and past usage activity by service and region, and download Usage Reports:
http://aws.amazon.com/account-activity
Using the following link, you can find more information about the services covered by the AWS Free Usage Tier:
http://aws.amazon.com/free/faqs/
Please let us know if you have any other questions in the meantime as we would be happy to assist!
I hope this information helps. We look forward to seeing you again soon.
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Best regards,
Ally B.
aws.amazon.com
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